Last Updated: 01/12/2025

At Twafir Documents Clearing Services, we value your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us online or offline. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Emirates ID details (when required for services)
• Passport details
• Date of birth
• Nationality
• Address

Service-Related Information

• Documents submitted for processing
• Visa application details
• Business setup information
• Attestation and approval-related documents

Website & Technical Data

• IP address
• Browser type, device information
• Cookies and usage data
• Page views, click history, and session data

We collect information directly from you through forms, emails, WhatsApp, calls, and visits to our office.

2. How We Use Your Information

We use your information to:

• Provide and complete document clearing and government services
• Process visa applications and renewals
• Support business setup and licensing
• Complete attestation, translation, and approval requests
• Communicate updates, requirements, and service progress
• Improve our customer experience and website performance
• Maintain internal records and compliance
• Respond to inquiries and provide customer support

We only use your data for legitimate business and service purposes.

3. Sharing and Disclosure of Information

We may share your information with:

Government Authorities

When required to complete your service request, including:

• GDRFA
• MOFA
• Ministry of Labour
• DED
• Free Zones
• Emigration and visa departments

Trusted Third-Party Service Providers

For services such as:

• Legal translation
• Courier services
• Notary arrangements
• Technical support or website hosting

We do not sell, rent, or trade your personal information with any unauthorized parties.

4. Data Storage & Security

We take strong measures to protect your personal data through:

• Secure storage systems
• Data encryption (where applicable)
• Controlled access
• Staff confidentiality agreements
• Regular security reviews

However, no digital system is 100% secure, and we cannot guarantee absolute protection, though we take every reasonable step to safeguard your data.

5. Cookies and Tracking Technologies

We use cookies to:

• Improve website performance
• Personalize your browsing experience
• Analyze traffic and usage
• Save preferences for future visits

You may disable cookies through your browser settings, but some website features may not work properly.

6. Your Rights

Depending on UAE regulations, you may:

• Request access to your personal data
• Request correction of incorrect or outdated information
• Request deletion of your data (where legally possible)
• Withdraw consent to communication or data usage

To submit any request, please contact us at:
contact@twafir.com

7. Data Retention

We retain personal data only for as long as necessary to:

• Complete your requested services
• Comply with legal obligations
• Maintain records for internal and governmental requirements

Once no longer needed, data is securely deleted or archived.

8. Third-Party Links

Our website may include links to third-party websites.
Twafir is not responsible for the privacy practices, content, or policies of external sites. We encourage you to review their privacy policies directly.

9. Changes to This Privacy Policy

We may update our Privacy Policy occasionally. Any changes will be posted here with a revised “Last Updated” date. Continued use of our services indicates agreement to the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Twafir Documents Clearing Services
📧 Email: contact@twafir.com
📞 Phone: +971 54 232 9659
📍 Location: M06 Office #54, Arzoo Building,
Next to Al Twar Center,
Al Qusais Metro Station, Dubai – U.A.E